What does your service include?
Below is a list of some of the services we provide, but we encourage you to contact us for a free consultation to provide a tailored plan!
- Remote support
- Onsite support
- Microsoft 365 administration & management
- Networking (cabling, terminations, administration, etc.)
- Cybersecurity services
- Domain management
- Paxton door systems
- And more!
Our services do not include:
- Software development
- Web development
- VoIP systems outside of Jive/GoTo
- Third-party software/service support
What is the cost for service?
Our costs vary depending on company size, scope of work, and support plan type. Please contact us for an accurate quote for your business needs!
How do I open a ticket?
You can submit a support ticket to tech@structuredit.biz or by calling/leaving a voicemail at (864)610-0305 opt. 2. Please include as much detail as you can regarding your request. If submitted over email, you will receive an email confirmation when your ticket is created and another email confirmation when it's been assigned to a technician.
How long does it take to get a response on a ticket?
Our SLA includes a first-response time within 60 minutes for all support plans.
Do you use AI agents (chatbots, etc.)?
We do not use AI for tickets in any way. Our ticketing system uses automated, pre-defined parameters to let you know over email when a ticket is created and when it is assigned. Any other correspondence is with a real, qualified technician. While we understand that technology is always moving forward, we believe that maintaining as much as the human element as possible helps us gain the most understanding with our clients so that we can provide meaningful, effective resolutions.