Our help desk focuses on remote support by directly connecting to and controlling machines that are having trouble as well as troubleshooting via phone when those connections aren’t available. No matter where you are, as long as you have an internet connection, our help desk is at your disposal! At the help desk, we focus on the three F’s:
- Fast – faster response time than our competition for faster resolutions and results, getting you back up and running as soon as possible.
- Flexible – Whether it’s a server, desktop, or laptop; MacOS or Windows; we’ve got you covered.
- Friendly – Our technicians understand how frustrating it is to get someone reciting a script over the phone. When you work with us you get an authentic connection with the person on the other end of the phone who’s sole focus is to help resolve your technical problems.